Shipping Policy

Thank you for shopping with Velouré. We are committed to delivering your order quickly, safely, and efficiently.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. During high-demand periods, processing times may be slightly extended.

Shipping Time

Estimated delivery times:

• Australia: 5–12 business days

• United States: 7–15 business days

• United Kingdom: 7–15 business days

• International: 7–20 business days

Shipping times may vary depending on your location, customs processing, and carrier delays.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.

Shipping Costs

Shipping fees are calculated at checkout. Free shipping promotions may apply on selected orders or during special campaigns.

Delayed or Lost Packages

Velouré is not responsible for delays caused by customs, weather conditions, or shipping carriers. If your package appears lost or delayed, please contact our support team and we will assist you as quickly as possible.

Incorrect Address

Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.

Contact Us

For any shipping-related questions, please contact our support team through our Contact Us page.